Privacy Policy

Anodyne Care ApS (CVR: 44974037), located at C/O SIRIUS advokater, Dampfærgevej 10, 2., 2100 København Ø, Danmark ("Anodyne Care", "we", "us") is committed to protecting your personal data and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our services.

1. Data Controller

The data controller responsible for your personal data is Anodyne Care ApS.

For any questions or concerns regarding your data, contact us at: info@anodynecare.com

2. Types of Data We Collect

We may collect and process the following categories of personal data:

Identification data: name, date of birth, address, phone number, email
Health data: medical history, diagnosis, prescriptions, treatment notes
Payment data: bank details, payment confirmations (via third-party processors)
Technical data: IP address, browser type, interaction with our website
Communication data: messages, inquiries, support requests

3. Purpose and Legal Basis for Processing

We collect and process your personal data for the following purposes:

To provide and manage your care and treatment plan (legal basis: performance of contract)
To comply with medical, legal, and regulatory obligations (legal basis: legal obligation)
To manage billing and payments (legal basis: legitimate interest / performance of contract)
To send appointment confirmations and reminders (legal basis: legitimate interest)
To improve our services and conduct analytics (legal basis: consent / legitimate interest)

Processing of health-related data is based on your explicit consent and/or necessary for the provision of medical treatment.

4. How We Share Your Data

We only share your personal data when necessary:

With licensed doctors and medical professionals involved in your treatment
With trusted third-party service providers (e.g. IT hosting, booking platforms, payment processors)
With authorities where legally required (e.g. regulatory bodies, law enforcement)

We do not sell or rent your personal data to third parties.

5. International Data Transfers

Your data is primarily stored within the EU/EEA. If data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this Policy or to comply with legal obligations. Medical records are stored according to national healthcare retention requirements.

7. Your Rights

You have the following rights under the GDPR:

Right to access your data
Right to rectify incorrect or incomplete data
Right to erasure ("right to be forgotten")
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with a data protection authority

To exercise your rights, please contact info@anodynecare.com.

8. Data Security

We implement technical and organizational measures to ensure your data is secure, including encryption, access control, and secure data storage practices.

9. Cookies

Our website uses cookies. Please refer to our separate Cookie Policy for more details about what cookies we use and how to manage them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on our website with the new effective date. Continued use of our services constitutes your acceptance of any changes.